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Is self service a waste of time?
The birth of self service More and more companies are trying to move with the times, and their shrinking budgets, by migrating their customers from traditional channels of service like call centers to...
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Are the social media rants actually your company’s fault?
Just a quick glance at social media and sites like Hellopeter will tell you that no matter how prominent and reputable a company may be, they still make mistakes. In fact the bigger a company is the...
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Trend: Online Consumer Tribes
In the past, well, the days before the internet and e-commerce, people would actually believe adverts on the TV and of course the opinions of their neighbours, family and friends. But then that...
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